AUTOMATION 6
03/12/12

Glen, please take care of the automation2 problems before going back to completion of automation3.  thanks.

Automation2:

Glen, Please replace the text message in the blue header on the automation2 website selection page.  Replace it like I have below, please with the $35 for 35 websites message.
"Place your ad on 35 websites for one year for $35 (total price)"

Please change the 2nd line of text in the blue header on the automation2 sites to be as follows:
"Reach out to 6.6 million visitors annually - Rates start at $35 (total price) for 1 full year on 35 websites that you select"

When a customer requests a password at automation2, please cc a copy to us admin, so that we know when a customer is trying to get their password.

Notifications can't come from globaladvertizing.com anymore.  They should come from something like support@btel.net, Global Support, or something generic like that as we discussed on 3/10.  Many of our advertizing customers are not getting their ad placement notifications, not getting their ads pending notifications, not getting their customer inquiries from people who want to buy their stuff.  All of these things are not good for referrals, renewals and customer satisfaction.  I am nearly certain that our customers who place ads for their stuff on lots of websites and who are getting the inquiries from the people who want to buy their stuff, are pleased with the results they are getting from our ads.

So, one of our primary objectives needs to be to get people's ads on as many websites as possible.  We need to make sure that they understand that they can place their ads on more than one or two websites.  The guy who placed his ad yesterday only put the ad on two websites.  He could have placed his ad on 33 more websites at no extra cost.

In automation3:

"Become a member" on the home page task bar needs to be changed to "Advertising"

The automation3 website should "fill" the entire width of the computer monitor screen instead of the space in the "middle" of a wider than standard monitor.

I think we are going to replace the tree photo at automation3 with the old globe, blue banner and text we have at automation2.  Let us think about this for awhile though until you get the functionality completed.  I know for sure that we are going to need the globe, flag etc though.  Each site needs to be easily and immediately identifiable as a global advertizing site.  

Please complete the functionality before you spend time on changing the look from the "tree" format though.  The first part that needs to be completed is the functionality.


03/14/12

Password account help

Need account email, phone number and password in Account Help notice

password request:  this does not help much, we don't know what the account email is so we can't help the customer anyway. We can't call them to follow up or help because we don't have a phone number

----- Original Message -----
Sent: Wednesday, March 14, 2012 10:08 AM
Subject: Account Help
Global AdvertiZing, LLC
Your Information Request
Wed Mar 14 11:08:27 2012

Password:
UCV2Z

Click Here to access your account.


3/13/12
Still need this option
Activate / Inactivate

Marian 7/28/2011 3:55
Could we have a choice/button to put an ad on hold? or temporary hibernation, not have to remove it permanently to take it off early, so we can put it back on or off at will. Activate / Inactivate


03/08/12
Manage Advertisements for Automation 3 - When a customer requests his password, we would like the same reply notice emailed to admin (us) as what is sent to them.  Also we would like the password request form to ask for their phone number and be included in the reply.

12/12/11

We need to be able to manually access the customers accounts through our admin to find their current passwords, and info.

Also the ad tool needs to collect the customers Admin email, Full Name and address every time an ad is ordered or placed or updated, and then include it in the notice to us. We used to receive this information. See example below.
Customer Information

Name John Paul zzz III
Email jfarming@zzz.com
Address zzz 877
City State Zip zzz TX 00000
Advertisement Title Hay for sale
Payment/Date $35.00 18:31:28 Jan 01, 2011 PST
Invoice Number XXWACXAP4HAWNDE23BCX6


Order Information
Email Address jfarming@zzz.com
Advertisement Key 2QBADWFCRKEA
Advertisement Number 100270300002382
Advertisement Duration 1 Year
Number of Websites 1
Payment Received $35.00

We are not given enough information to help our customers when they call or email or send order pending, we are at the mercy of the ad tool, which does not provide enough information for us to help or inform our clients.


12/12/11
Still need this option

Marian 7/28/2011 3:55
Could we have a choice/button to put an ad on hold? or temporary hibernation, not have to remove it permanently to take it off early. Activate / Inactivate

after meeting 091711
work on new payment page ad packages. similar to below maybe

Economy  $35 month 100 relevant websites (unique URL's) not just a different page on the same website URL
Premium  $75 month  500 relevant websites (unique URL's) not just a different page on the same website URL
Custom
- You pick your price and your websites (unique URL's)


Marian 9/29/2011

We would like a copy of each password request, so that we can see what is happening with the replies that our customers are receiving.

ie: Another password request below.

We are trying to get into our account to update our ad, but can't remember the password. We went through the steps to get it, but keep getting a reply that there was an error in sending. How can we fix this?

Marian 10/03/2011

We get about 10 calls or emails for passwords a week.  What can we do to figure out how to get messages to customers??  They obviously don't read the notice that is already in place.  Or they don't know what a spam box is, or if they are really checking their spam boxes and the message isn't really there, where is it?? 

 


Kerry 09/19/11
Would like ad update notices

Different subject line need for ad updates, including addition of more websites.
"Update order" could be a good subject line.


Marian 7/30/2011  11:34 PM IMPORTANT
In the ad tool where I build new websites under Domain Names, I need to be able to use the admin domain database tool to domain replicate URL's 
(substitute one URL for another, and then be able to edit it and save as the new URL or use one URL as a template for another by substitution). IE: use aberdeenrealestate.net as the template for aberdeenrealestateforsale.com  or use farmsforsale.net as the template for northdakotafarmsforsale.com or for wyomingfarms.org.  The old tool let me edit as I pleased and then when I was done, submit as a new domain URL.

 


09/17/11 need to be able to search by category and choose all by category match

Kerry 09/15/11
people's spam blockers are blocking our emails what can we do to make sure email is getting to people??

 

Kerry 8/01/2011 7:39 AM
If we had a separate “add photos” page, we could provide step by step instructions on how to place a photo.
If we had a separate “add photos” page, we could tell how many people are leaving at the step of the process.
I think we used to have some text on the add photo page that informed the user that they could add photos later
And we also told them that if they had any trouble placing their photos, we could add photos for them later?
We are getting less ads than when we had the old ad tool. What has changed to cause the reduction in ads?
What do you think?

It is still at http://www.globaladvertizing.com/adtips.htm step 3.


Kerry 7/29/2011 11:56 AM
We need the category selection field back on the website selection page.  Plus one with "All Categories"
Should automatically default to “real-estate”, but be available for customers (and admin) to refine their search
Website selection Fields need to be alphabetized

Marian 7/28/2011 3:55
Could we have a choice/button to put an ad on hold? or temporary hibernation, not have to remove it to take it off early.

Marian 7/5/2011 about 11:29am

message to person who is requesting password.

Something like this. 

Your Message has been sent to your admin email.

The subject line will say:  Account Help

If you don't receive your password immediately, check your spam box.


Ad Inquiry reply should include a link to the customer's website

 
Some thoughts on might think about doing
Glen,

I think this customer gives us a good example of what we need to fix on the
page where they select websites.
He says he didn't know how to finish the ad.  I agree with him, it is not
obvious to some customers how to "finish the sale".  We need to "close the
deal" with these customers.  He also doesn't know if there is a fee to list
the ads. 

First, we need an obvious "continue" button at the bottom of each page that
will ultimately lead them to the checkout page.  And, we need an option on
the checkout page that says:  "Click here to pay for your card with credit
card over the phone".  After they click that button, all of us should get a
"callback notice" just like we used to, so that we can call the customer for
his credit card info and then publish the customers' ad.

We've got an idea of how to present the prices, but that will take a little
more explanation.

I know you are getting bombed with a lot of changes for automation2.  We
lost some of things that used to work good for us.  Now, we just need to get
them back as soon as we can.

Thanks for your work.

kerry

-----Original Message-----
From: Contact.Us.Tool@ads.globaladvertizing
[mailto:Contact.Us.Tool@ads.globaladvertizing
Sent: Wednesday, July 06, 2011 5:52 PM
To: admin@globaladvertiZing
Subject: Question about listing on your website

I would like to post an ad on your website for my guiding service. Is there
a fee? I attempted to post an ad but not sure how to finish it so it will
show on the listing page. I tried to list it on
www.kansashuntingguides.com

 


Instead of invoice number in subject line, can we have the title of the ad? Then have the invoice and title in the body of the email?? The long invoice numbers in the subject line (maybe even in the body of the email) are causing the emails to go to postini spam blocker I think. I found two there today.

Sample:

Regina C 600-000-6000
New York State Boarding /Grooming Kennel for Sale
70.00


----- Original Message -----
From: johnnydporter@hotmail
To: admin@globaladvertiZing
Sent: Saturday, July 02, 2011 10:04 AM
Subject: Callback request for Invoice KB70EIJWUDUBY3NJA8DK4FK8Q52FNPAN


johnnydporter@hotmail Invoice KB70EIJWUDUBY3NJA8DK4FK8Q52FNPAN wrote:
Call Marian 600-000-6000
This is Marian trying to renew an older ad using his email and my PW, I don't get any payment change choice, so will try again using my own email

Ad edit page suggestions maybe helpful??
new buttons?

 
I am working on this list below, so it is not finalized
Automation 1 tool had these features that we really liked  You can go to http://www.globaladvertizing.com/adtips.htm to see how the automation tool 1 was set up.
  1. The sign in page to place an ad was user friendly
  2. Customer could find out how to place an ad and use the checkout  button to complete the ad, he got a message that said
    Thank You - Your order is being processed!  A confirmation notice will be emailed to you you@youremail.com and then there was a return to the entry site they began on.
  3. Customer could see the price chart on the web selection page
  4. Ad callback.  We could see his pending ad at Not posted ads page, we'd call the customer back and collect payment.
  5. We could place & remove customer ads on additional websites without the customer knowing we did that.  (using the purple tool)
  6. We got a notice every time there was an ad update (that way we could see if the customer was struggling with something), now we don't even know if anyone is doing ad updates.
  7. Website selection page showed websites the customer was choosing and had an automatic price tally
  8. We got a notice when an ad was placed with all the customer information.  Name, address, ad number, ad key, invoice number - was nice for tracking a customer down.
  9. We were able to see the actual dates the ads are posted and when they will expire.
  10. We could renew ads early
  11. Marian could use admin tool to easily create new domain names
  12. Glen could easily re-direct domain names from one to another
  13. Marian could use purple tool to see the linked websites in alphabetical order that the customer was advertising on and each time he posted what new websites were added.
  14. Marian could place one of our independent ads at any time by selecting "all" in a category and then running the ad for a day or for a few hours, to update all of the websites.  Here is an example of one of the ads:
    Cost effective advertising. Internet advertising! Advertise online!
    We help your goods and services be found on the Internet. You select the websites that you want to advertise on. The more websites that you advertise on, the more times your ad will be found and the more potential customers you will reach.  People will find your products or services just like you found this website. Our websites are specific to your products and services. Let us help you! If you have any questions, you can call us and talk to a real person
    for support. 701-579-4298. Go to www.globaladvertizing.com for more information.
  15. Could we have a button to put an ad on hold? or temporary hibernation, not have to remove it to take it off early.  Then I can put an ad on and off at random intervals like the one above.
 
Automation 2 tool needs features of Automation 1 tool plus:
 
  1. Automatic renewal notice sent to remind customer that ad is going to expire, did he wish to renew.  Or pending removal date with option to renew. 
  2. Automatically scroll/rotate ads
  3. We need to be able to renew ads early, or change the dates for ads when they will expire. 
  4. As for changing dates, we need to do this also because we need to find a way to synchronize the ad bonus ads that will all expire the same day as the original ad is placed.   (We allow them to place their bonus ads throughout the total ad period, they don't have to place the ads all the same day) but will all expire the same day.
  5. We need an unfinished ad page (ads not posted) so that we can help customers and also follow up to generate ads
  6. On emails sent to global by a customer from a webpage, we need to make them send a phone number to be reached??  also need security key to stop spammers
  7. website selection page, would like a select all option/delete all DONE
  8. website selection page, alphabetize websites for all fields
 
 
Automation tool 2 currently does not have these features of Automation tool 1
  1. place date an ad changed on admin tool and send message to us.  No ad update notices, we are unable to know that an ad has totally changed it's appearance in all ways (can't be tracked unless we have the invoice number)??
  2. No thank you or you are finished with ad or update notice, customers do not know when they are done
  3. ads are not listed by dates posted or cannot be accessed by dates posted.  We need to know the dates that ads are placed in the ad administration tool.
  4. we cannot see additional websites picked for ads according to dates when placed
  5. We need an unfinished ad page (ads not posted) so that we can help customers and also follow up to generate additional ads
  6. A link to the persons ad would be nice for these ad information inquiries?
    IE:
    From: SMT@ads.globaladvertizing.com
    To: @globaladvertiZing.com
    Sent: Thursday, July 28, 2011 5:53 AM
    Subject: Inquiry: 23.06 Acres of Prime Hunting and a New Cabin in Guernsey County, Ohio.
    Global AdvertiZing, LLC
    Customer Inquiry Thu Jul 28 06:53:35 2011
    Message From: circlearm3@yahoo.com
    Phone Number: David 828-950-7991
    Sent To: sonny@gmail.com
    Title: 23.06 Acres of Prime Hunting and a New Cabin in Guernsey County, Ohio.
    Message: I would be interested in leasing your property for hunting?
    AD:  http://www.ohiohuntinglandforsale.com/real-estate/ohio/K2Y7AKM2QCDBK2NBVHMU7D546WRKRRVF/
NOTICES

How to Delete Ads

You are now able to delete your own ads. Go to any of our websites, or websites that you are advertizing on, Click on Modify Advertisement in the blue menu bar near the top of the page. A webscreen will appear asking you to type in your account email and password. If you don't have a password, click on the I forgot my password text. The password for the account email will be sent to the account email address. You can then enter the password. Once you are in your account, you can manage all of your ads, change your account administration email, change your password etc. You will be able to manage all of your ads from one central location. When you delete an ad, you will be asked to confirm delete, so will actually have the chance to change your mind. You will need to Confirm delete to make the Delete actually occur.
To delete the ad, you need to check the box in front of the ad you want to delete, then look at the top of the ad display column where the word Delete occurs. Click that.
A notice will come up that says Confirm delete? You must click that to make the delete final.

Click on Log Out to leave your account.



How to Modify or Add more websites

To make updates, you can go to any of our websites, or any that you are advertising on, click on Modify Ad in the upper left menu links of the website. You will be taken to a webpage that says Manage Advertisements.

There will be a box to fill in your email, and a box to fill in your password. Do that.  Email Address (the one you used to sign into your account)
and Your Password. Copy and Paste your Password (pw) into that box.  (if you don't have your password, click on the words Forgot Password? Click here to the right of the box, you will be sent a pw immediately to the admin email that you used when you placed your ad.  You may need to look in your spam box for the email from us @globalaadvertizing.com.

When you have successfully entered your account and can Modify your ad and can see your ad title onscreen with a choice to Edit of Publish, click on Edit or Publish link.

If you click on Edit, A page with your ad will come up with all of the ad text information and photos. Make the changes that you want and click save changes. A green dot will appear at the top of the page that says Changes saved. Then click on continue to go to the website selection page. If you want to add more websites. 

You may want to add or change photos.  Click on Browse.  The folder where photos are generally kept on your computer will appear.  You can look for your pictures there, or you can choose the location where you keep your photos if you know the location if the tool did not find them. 

Photos 800 pixels x 600 pixels (approx) are about the best size, if you know how to resize we recommend it  This will enable the photos to upload quickly.  Very large photos will not upload quickly and you may receive an error message in red.  Or the photos may not load at all without a message appearing as to why.  The reason will be that your internet connection was probably interrupted during the uploading process.  Photos need to be in .jpg or .gif  format.

We suggest that you write text about each photo as well.  You will be able to do this underneath each photo after it has been uploaded.  The photo will upload with a text box underneath that says <optional - enter a description for the selected photo here>, you will type right over that text to write what you want about that particular photo.  Save changes, Then click browse to add the next photo and then enter the text , etc, etc...   If you forget to add text to a particular photo and want to go back and add text, click on the photo and it will highlight with a gray border and then you can add the text.  Do not click on the red X, that will delete the photo.  If you want the photos to appear in a certain order then number the photos, IE: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.  You do not need to put a period (.) after the number, but you may if you wish.  Write the description of the photo after the number.  You should click the Continue button when you are done loading all the photos.

Your changes will appear almost instantly. You may have to refresh your webpages again. If you do not know how to refresh, click on the F5 function Key each time that you want the most current version of the webpage.

If you only wish to Publish you ad to more websites, skip the Edit, and just click on PublishYou will go directly to the website selection page.

Choose the new websites that you want your ad to appear on and then click on Checkout.  Continue your ad payment choice and finish.

You will receive an ad posted email as soon as the ad payment is completed.  Your changes will appear almost instantly. You may have to refresh your web pages. If you do not know how to refresh, click on the F5 function Key each time that you want the most current version of the web page.

You need to accept all emails from @globaladvertizing.com or check your spam or junk box. Since we are an advertizing company, our email messages may be considered junk mail and thrown into your spam box.

Have a Great Day!

Thank You,
Marian
Global AdvertiZing LLC